Key Information

Refund Policy

Unfortunately we cannot provide refunds for any sessions that you miss during the term, unless for serious injury (we require a doctors note).  If you are to miss a session(s) for whatever reason you must tell us in advance and then we can potentially organise you to come to another session during the week for a make-up.


Returns Policy

We do not accept returns for any good or services.



On completion of the booking and payment process you will receive an email confirmation that your booking has been confirmed. 

If you have any questions about the upcoming training session or booking please contact us using this form.


How to book?

To book onto a coaching course please follow the link on the appropriate page, making payment at the last step, after entering you/r child's details.

Placed are strictly limited and are only reserved once payment has been processed.

If you are not sure which coaching session to join please contact us. 


Club members discount

Active club members receive a members discount on all of our advertised coaching sessions.As of 1st May 2017, the membership discount code will change every term. This is to prevent non-members from utlising the code . Please note that all customers memberships will be checked by that clubs membership lists at the start of each term.


Wet Weather Policy

In the case of bad weather we will contact you via SMS, only if the session is cancelled.  If you don't receive a text, your session will proceed.


Correct Equipment

Please be aware that we use modified tennis equipment in our programme to suit each individual requirements (age, size and ability). If you would like advice on this equipment prior to your child's course please contact us.


Minimum Numbers

Although we make every effort to run all of the organized coaching sessions listed, we must have a minimum of four people booked in for the sessions to run  at clubs, and 8 children for schools and holiday camps.


Newsletters, photography and social media

Please be aware that if you have signed up for a coaching programme, you are granting us permission from time to time to (a) Use your details to send you Kiwi Tennis only newsletters, with relevant news and updates (b) take pictures of you during the coaching sessions that we may use on our social media and newsletter channels. No data will be passed over to a third party.